bet177 Privacy Policy

1 Introduction and Scope

bet177 ("we", "us", or "the platform") places the highest importance on the privacy of its members. This privacy policy applies to the services provided through both the bet177app.cam website and the mobile application.

This policy should be read together with our Terms and Conditions, as both documents together form the complete legal framework governing the relationship between bet177 and you. By using bet177's services, you consent to the data processing practices described in this policy.

This policy is written for users in Bangladesh. Our services are intended only for individuals aged 21 or older.

2 Types of Information Collected

bet177 collects several types of information, outlined by category below:

2.1 Information Provided at Registration

• Full name and date of birth
• Valid email address
• Mobile number (Bangladeshi number)
• National ID or passport number (for identity verification)
• Bank or mobile banking account details (for transactions)

2.2 Automatically Collected Information

When you use the bet177 website or app, certain information is collected automatically:

• IP address and device type
• Browser and operating system details
• Page visit history and session duration
• Information from cookies and tracking technologies
• Login times and activity logs

2.3 Transaction-Related Information

For deposits and withdrawals — made via bKash, Nagad, Rocket, Upay, or bank transfer — relevant transaction details are stored. This is necessary for financial security and fraud prevention.

2.4 Information from Communications

When you contact our support team via live chat or email, the content of the conversation may be recorded. This is used to ensure service quality and to provide you with more effective assistance in the future.

3 Purpose of Data Collection

bet177 uses your information for specific and legitimate purposes. The main purposes are outlined below:

1. Account management: Your information is used for registration, login, and profile updates.
2. Identity verification: To confirm your identity and maintain account security.
3. Transaction processing: The necessary information is used to complete deposits and withdrawals.
4. Customer service: To resolve issues through 24/7 live chat and email support.
5. Fraud prevention: To prevent unauthorised activity, account hacking, or financial fraud.
6. Service improvement: To analyse user experience and improve the quality of the platform.
7. Promotional communications: To inform you about bonuses or updates, with your consent.
8. Legal obligations: To comply with applicable laws and regulations.

4 Disclosure of Information and Third Parties

bet177 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in specific circumstances:

4.1 Service Provider Partners

Technology companies that bet177 works with for payment processing, technical infrastructure management, or cybersecurity may be provided with the minimum information necessary to carry out those functions. These companies are contractually bound to follow bet177's privacy standards.

4.2 Legal Obligations

Where required by a court order, government directive, or legal investigation, bet177 may be obliged to disclose information to the relevant authorities. In such cases, we provide only the minimum information required.

4.3 Fraud and Security Investigations

If unusual activity or suspected fraud is detected on an account, relevant information may be shared with security specialists for investigation.

4.4 Business Restructuring

In the event of a company merger, acquisition, or restructuring, user information may be transferred to the new operating entity. In that case, this same privacy policy will continue to apply.

5 Cookies and Tracking Technologies

bet177 uses cookies and similar technologies on its website and app. These help with the following:

• Essential cookies: Maintaining login sessions, saving language preferences, and security verification.
• Functionality cookies: Personalising your experience according to your preferences.
• Analytics cookies: Reviewing platform usage to improve services.

You can control or reject cookies from your browser settings. However, disabling essential cookies may mean that some bet177 services do not work correctly.

6 Data Security Measures

bet177 has implemented multiple layers of security to keep your information safe:

6.1 Technical Security

• SSL/TLS encryption for all data transfers
• Password hashing and encryption of stored data
• Firewall and intrusion detection systems
• Regular security audits

6.2 Organisational Security

• Only authorised staff have access to user information
• Regular staff training on data privacy
• Regular review of data processing activities

If a security incident occurs, bet177 will notify affected users as quickly as possible and take remedial action.

7 Data Retention Period

bet177 retains your information in accordance with the following policies:

• Active account data: for as long as the account remains active.
• After account closure: for the minimum period required to meet legal obligations.
• Transaction records: for a set period in accordance with financial regulations.
• Support conversations: deleted within a reasonable time after the issue is resolved.

Once the retention period ends, data is securely deleted or anonymised.

8 User Rights

As a bet177 member, you have the following rights:

8.1 Right to Access Your Information

You may request to view the personal information bet177 holds about you. The support team will provide this after verifying your identity.

8.2 Right to Correct Your Information

If any information in your account is incorrect, you may request a correction through our support team.

8.3 Right to Delete Your Information

Where there is no specific legal obligation preventing it, you may request the deletion of your personal information after closing your account.

8.4 Right to Opt Out of Promotional Communications

You may request to stop receiving promotional emails or messages at any time. However, important account-related notifications will continue to be sent.

To exercise any of the above rights, contact us via our 24/7 live chat or email. Our support team can assist you in both Bengali and English.

9 Protection of Minors' Information

All bet177 services are exclusively for individuals aged 21 or older. We do not knowingly collect or process any information from minors.

If a minor registers by mistake and this comes to our attention, that account will be closed and the associated information deleted immediately. Following the Responsible Gaming guidelines is mandatory for all our members.

10 Third-Party Websites and Links

The bet177 platform may occasionally reference third-party services. This privacy policy applies only to bet177's own services. bet177 is not responsible for the privacy practices of any external website or service.

11 Changes to This Policy

bet177 reserves the right to update this privacy policy as needed. Members will be notified of significant changes via email or a notice on the platform.

Continuing to use the service after any changes will be taken as your agreement to the updated policy. We therefore recommend reviewing this page regularly.

If you have any questions about this policy or need clarification, you can visit our FAQ section or contact the support team directly.

12 Contact

For any questions or complaints about this privacy policy, please contact the bet177 support team:

• Live Chat: Directly via the website or app, 24 hours a day, 7 days a week
• Email: [email protected]

Our support team is ready to assist you in both Bengali and English.